Senior Administrator – Client Services
Location
Port Louis, Mauritius
Division
Client Operations
Reporting to
Senior Team Manager
Job Purpose
Effectively maintain all allocated client files according to company process and legislative requirements ensuring the delivery of great customer service.
Responsibilities
Duties/Tasks
- Set up of companies, trusts, PCC, foundations in an accurate and timely manner by always giving feedback to the client on status as well as to the concerned teams;
- Administer a portfolio of clients and act as their direct point of contact; ensure high standard of service at all times;
- Ensure timely, accurate and quality responses to clients’ queries and requests;
- Responsible for the day-to-day administration of entities governed in Mauritius or in another jurisdiction;
- Ensure that the entities in the portfolio comply with all applicable codes, including their respective legal and statutory requirements;
- Maintain statutory records, including registers of members, directors and secretaries amongst others and file the required statutory documents such as annual return, financial statements and so on with the relevant regulators as and when required by the law;
- Organise board meetings, committees and annual general meetings, prepare and circulate the agenda and board pack;
- After any meeting, minutes have to be prepared and circulated to the people concerned as soon as you can.
- Draft resolutions where necessary and have them signed and circulated as soon as reasonable;
- Strictly abide by the established policies and procedures of company;
- Manage & coach a team of Administrators;
- Any adhoc duties / projects prescribed and assigned by the management.
Required Qualifications
Training
- Tertiary degree in Business Management or Finance
- ICSA / STEP qualified will be an added advantage
Required Competencies
Technical
- 3-4 years within the industry dealing with GBC’s, Trusts, Domestic Companies
- PCC’s and Foundation will be an added advantage
- Dealing with clients in different jurisdictions is an advantage
Soft
- Ability to work well in a team oriented environment.
- Excellent communication skills (Verbal & written)
- Strong organizational skills, detailed oriented